Terms & Conditions

All goods are supplied in accordance with the following terms & conditions:

When submitting an order to Glitter & Grace You are entering into a binding contract with us to supply you with hand crafted jewellery, Accessories or other products as described in the product details, This contract becomes binding upon our acceptence of your order via email, telephone or any other means of contact to Glitter & Grace.

Contracts with Glitter & Grace are subject to UK law.

Please note that due to manufactoring processes we cannot guarantee colour continuity/Colour fastness in any of our beads, findings or materials unless otherwise stated, Due to the nature of our hand crafted jewellery or accessories slight differences in shape/form and pattern are possible.

Glitter & Grace designs & handcrafts a range of jewellery using materials that range from sterling silver ( .999 purity silver ) Jewellery made by us may feature pre-made components such as charms, chains, clasps etc, semi precious gemstones, Freshwater pearls, ( Which may have been sourced from other countries ) Swarovski crystals & Pearls, Gold Vermeil to plated materials, Jewellery is not hallmarked if it is below the required weight at which hallmarking is required by uk law, Individual component items that may have been used may contain hallmarking, A description of each piece is given with the types of materials used, Different products can be used for bespoke/custom work which may result in a different cost.

Standard necklace lengths are adult 18 inch, Children 16 inch unless otherwise stated in descriptions of the item.

Standard bracelet lengths are children 6 inches, Ladies 7.5 inches and men 8.5-9 inches unless otherwise stated in the descriptions of the item.

All handcrafted jewellery & accessories on this website will have clear pictures to try to give a true representation of each piece ( please note all pictures are taken in close up, please pay close attention to the actual measurements given for each piece in the product descriptions ) A description to state size, length and any products used.

Any item in the photographs may be the actual item you recieve, Or what we deem to be a clear representation of the product if more than one has been made, Due to irregularities in gemstones, pearls, crystals and any other materials used and the hand crafted nature of some of our products, We reserve the right to sell items with minor differences to the products photographed.

We offer a bespoke/custom service on most products, Please contact us for a no obligation quote, Please note all bespoke/custom orders require a 50% non refundable deposit before any work commences, Any bespoke/custom items are non returnable or refundable, This includes any items you have customized from our ready to wear ranges.

Earrings are non returnable due to the hygiene laws:

All other items for sale on the website will have a description of the item to include colours, size, materials it is made from etc.

Whilst every effort is made to represent product images, colours, sizes etc it is possible that the image shown may vary slightly from the actual product, Variations in computer monitors as well as browers used are beyond our control, Product images are not to scale.

All our Handcrafted Jewellery, Accessories or any other products will be beautifully packaged in tissue paper and either a organs bag or gift box, All other products may come in the packaging that has been supplied by third party companies.

Glitter & Grace trys to recycle when they can and this may mean we reuse our outer packaging such as padded envelopes whenever possible, Your products may therefore arrive packaged in a reused outer envelope but inside the envelope your products will be beautifully packaged as described above.

All prices quoted on the website are in British pounds ( GBP) at their full price, No VAT is added as we are not currently a VAT registered company, Glitter & Grace is not responsible for any import or other duties which may be payable in your country, Payments are taken by paypal which accepts most credit and debit cards, You do not need to register with paypal to use it for payments.

 The Glitter & Grace website does not contain any unsuitable content or offensive content unsuitable for minors, But please note we cannot be held responsible for the content or material of any third party websites we provide links to from this website, When you click on any links or websites from the LoveLili website you are responsible for making sure that the content is suitable for any minors you may have present whilst looking at them.

Copyright: All Glitter & Grace site content, Jewellery designs, Acessorie designs are copyright of Glitter & Grace 2012-2014, All rights reserved, All images and products are available for social sharing eg; Facebook, Twitter, Pinterest and other social platforms that Glitter & Grace is a part off, Where full links and credit are provided to Glitter & Grace or this site, Sharing is positively encouraged.

Please contact us to gain permission if you would like to use any images or content for any other purposes, Anyone found to be in breach of copyright will be legally pursed.

Privacy Policy


Glitter & Grace respects your privacy, But in order to process card payment orders online we need to collect certain information from you, Including your billing address, Delivery address, Phone number and payment card details.

We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you, E.G. Arranging for goods to be shipped to you.

We will not give your name, address, Payment card details or personal information to any third party ( excluding partners from whom you may have linked to our website ) Without your permission, If you have purchased goods from us, Subscribed to our newsletter, Entered any competitions or advised us of your email address, Postal address and phone number we may occasionally update you on news and special offers via email, phone or post.

We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set in the privacy policy, Examples include credit/debit card validation and authorisation companies, Webhosting companies, Customer support specialists etc, Such third parties may be provided with access to your personal information if needed to do their jobs, But they may not use information given for any other purpose, Third parties may be located in countries both inside and outside europe, Although countries outside of europe may not require the same level of protection of personal information as countries within europe, We always demand that third parties adhere to the same procedures that we follow ourselves with respect to your personal information included in this privacy policy.

We treat your personal information as confidental, Complying with the UK data protection act 1998.

Cookies: This is a small information file that is sent to your computer and is stored on your hard drive, Cookies are sometimes used to help you with your shopping experience and to keep track of your current shopping session, If you do not accept cookies you may not be able to use the Glitter & Grace website.

Links: The Glitter & Grace website may contain links to or from other websites, Please be aware that we are not responsible for the privacy practices of any other websites or links, This privacy policy applies only to the information that we collect on the Glitter & Grace website.

We may revise this privacy policy from time to time, If we decide to change our privacy policy we will post the revised version here, As we may make changes at any time without notifying you, We suggest that you periodically check this policy, Please note that our rights to use your personal information will be based on the privacy policy in effect at the time the information is used.

Delivery & Shipping

All bespoke orders can take up to 28 days to be made and delivered, However during busy periods this can take longer, Please check our lead times before placing your order, Should you need an order urgently please do contact us as we will do our very best to help, Items that are in stock are usually processed and posted within 48 hours of payment, if there is going to be a delay we will let you know via email, so please always provide your current email address.

Delivery Charges

Uk 1st class signed for

Lightweight £4.50

Small parcel £6.50

Medium Parcel £10

Large Parcel £13

2nd Class Charges

Please enquire before purchase

International

Please enquire before purchase, please note Glitter & Grace is not responsible for charges in your country, For all our postage we use royal mail 1st class signed for unless another postage service has been asked for and purchased prior to ordering through our website.

Returns & Exchanges

We really hope that you will be delighted with any of your purchases from our website, Due to the nature of some of our products ( Handcrafted Designs ) we ask you to ask as many questions as possible before you make a purchase, As all handcrafted bespoke/custom orders are final sale and cannot be returned, Items that are hand sourced by us from 3rd party suppliers will only be refunded/exchanged if faulty, Faulty items must be returned to us within 7 days of receipt:Please email us first stating reason for return of any item, A refund/exchange will be given once we have received any items back to us in its original saleable condition and all packaging intact and in a sale-able condition,I cannot give refunds/exchanges until I have received the item so it is suggested you the buyer use a signed for and trackable service to return your item and keep proof of this just in case a claim is needed, As it is possible for items to go missing so this just protects you as a buyer and us as a seller.

All return items please send to Glitter & Grace. 27 windsor close, Beverley, Yorkshire, Hu17 0ja

We do not give refunds/exchanges on change of heart orders so please make sure you ask as many questions as you need to before you make a purchase from us.